Overview | SAP Offerings | Value Additions
Delivering On-Time, On-Budget SAP Projects
Given SAP's evolving nature, SAP customers evaluate and implement new SAP products to improve their business by staying one step ahead of their competitors. With the increased benefits of moving to newer releases of SAP, upgrade schedules have also become more aggressive requiring customers to turn to consulting firms for assistance. Many SAP customers draw upon Prism's proven SAP track record, quality consultants, and on-time, on-budget projects to improve their ROI, lower their total cost of ownership, and ensure successful projects.
Seamless Implementations
Prism's experience implementing SAP core (FI/CO, MM, SD, PP, HR, etc) and emerging technology modules (PLM, CRM, SEM, SRM, BW, etc) coupled with our holistic system approach allows for the seamless integration of new functionality into your environment with immediate benefits for your users and business.
Efficient, Risk-Free Upgrades
SAP's aggressive upgrade path necessitates strategy development on when and how to accomplish your migration to newer SAP releases. Prism's understanding of the functional enhancements and technical requirements of each new release, as well as our long history of successful SAP projects, provides our Customers with systematic, low-risk upgrades.
On-time, On-Budget Projects
Your business and budget pressures drive the need for value and rapid delivery of your SAP projects. Prism's commitment to completing your SAP implementations and upgrades on schedule and within budget combined with our long-term relationship focus and structured methodologies, tools and templates exceeds customer expectations and delivers quality results.
Rapid Component Upgrades
In certain SAP architecture designs, structured upgrade plans often include the upgrade of components (i.e. BW, SRM, etc) separately from your SAP ERP upgrade. However, with time and resources at a premium, turning to Prism's experience to facilitate these module upgrades quickly and effectively increases your return on investment and lowers your total project costs while securing your competitive advantage with a better end product.
Enhancing the Value of SAP through Managed Services
Brief Overview
Prism Managed Support Services is designed to establish a single point of accountability and a simplified contract structure for multi-vendor applications software support throughout your data organization.
Highlights
- Streamlines operations and helps reduce downtime through proactive guidance and advice
- Alleviates the management burden on IT, freeing resources for more strategic tasks
- Helps to improve reliability, efficiency and reduce costs
When it comes to critical applications support, you need a provider you can rely on which isn't always easy when you have multiple support contracts with differing service levels. Especially in complex situations, it can seem as if you alone are responsible for shouldering the burden of the diagnosing problems and coordinating communication among vendors. Now, Prism offers a viable option in consolidated support services.
WHY Prism'S MANAGED SUPPORT
Advantages Include:
- A lower, predictable cost for your application environment
- Guaranteed application and system availability
- Reduced capital expenditures through the sharing of select resources
- Improved manageability and responsiveness through the tight
- Coordination of infrastructure and application management
- Increased access to experienced staff and new technologies
- Flexibility to respond to changing business conditions
Prism'S MANAGED SUPPORT OFFERINGS
Prism has invested in highly experienced resources thereby retaining the best talent in the industry to help their valuable clients. Prism Managed Support Services offerings can be classified into the following categories:
- Remote Functional Support
- Remote Technical support
- APPS DBA/ System Administration support
Prism'S KEY DIFFERENTIATORS
- Strategic Goals Driven Approach
- World Quality Infrastructure
- Highly Experienced Employees
- Unparalleled domain expertise in RETAIL sector
- Provided Continuous and Ongoing Training
- High level of employee retention rapid corporate growth
Prism'S APPROACH
This is divided into 3 distinct phases on the adoption model.
Initial Onsite Requirements Review Phase
- Review the client requirements in all the discipline of Enterprise
- Applications
- Map the current ERP Applications configuration to stated requirements
- Identify Gaps/ areas of improvements in the current configuration, based on best business practices
- Apply the changes to the configuration in test, and document the changes
Transition to Onsite / Offsite Support Model
- Single point of contact from Prism
- Account Manager serves as the single point of contact
- Account Manager will delegate work either to our office in India, or to our local consultants
- Weekly Review Meeting
- Escalation path for all unresolved issues
- All Issues logged as Trouble Tickets
- Support email id, plus phone numbers set-up to log issues
- Minimum response time set for P1, P2 and P3 Issues
- Phone support for P1 issues on an as needed basis
Final Phase of Support Model
ased on the tickets load, client needs and the contract terms, the onsite support will be brought to a minimum level in this phase. So, the emphasis is shifted to more off shore services.