Staff Augmentation

• Prism provides SAP resources to the client depending on their requirement.
• The duration varies from client to client.
• Resources provided on monthly / yearly basis as per clients demand and need.
• The commercials are man day rate / monthly rates

SAP Application Support - Onsite Support

• Prism provides onsite SAP application support to the clients.
• It means SAP resources are deployed at clients side on fixed cost and fixed duration.
• Prism takes full responsibility of SAP application by deploying project manager along with other team members.

SAP Application Support - Onsite / Off Site Support

• Prism executes this offshore support using Prism's Globally Approved Delivery Model called
• Support + with an offshore team based out of its solution centre in Mumbai.
• Each issue / requirement would be created as L1 / L2 / L3 ticket as per the duration estimated by prism:
  

  Level 1
  Definition: Support required by the end users who face problems in executing the business transactions, Reports on SAP ERP.

  Level 2
  This is the support required by the Customers due to minor change in the Business processes, or addition of new business process, Development of reports etc.

  Level 3
  This is the support required by the Customers due to major change in the Business processes, or addition of new organizational units like Plant, company code, implementation of new modules etc.